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Redefine the healthcare experience for everyone

Our solutions make it easier for service providers, healthcare professionals, and patients to access, deliver, and benefit from high-quality care.

Design modern patient experiences

UK healthcare is under immense pressure. People live longer but often have complex illnesses. Waiting lists are growing, staff burnout and shortages are high, and budgets are spread thin. 

As a perfect storm brews, it is imperative to make better use of technology and data-sharing to address these complex challenges to deliver optimal care.

Think practical, usable, compliant systems—not just bells and whistles—to optimise the patient experience.

Problem exploration

Applying systems thinking and user-centred design to scrutinise systemic issues, understand their underlying drivers and explore hidden needs.

Patient-centred solutions

Designing and iteratively testing solutions that enhance patient experiences and reduce administrative burden for healthcare workers.

Scalability and modern architecture

Building adaptable, public-facing platforms that scale to meet the needs of millions of users per hour.

Bringing together data sources and delivering platforms to enable business users to identify insights and make better decisions.

Generative AI

Ethically implementing AI technologies to enhance patient and operational outcomes, including applications within diagnostics.

Cloud migration

Migrating services into the cloud, and managing ongoing support models for them.

Governance and security

Delivering robust systems to strengthen cybersecurity while ensuring compliance.

The major trends reshaping healthcare

Technological advancements in prevention

Prevention beats treatment – and technology should drive prevention. Wearables and health apps for tracking vitals and chronic conditions. AI and ML for early detection of certain conditions for high-risk individuals. This is a golden opportunity for healthcare providers to gain ground and be proactive with the right digital solutions. 

Health data and interoperability 

The ongoing push to make data more interoperable across providers, systems and platforms will only accelerate. Safely managing that data—and adhering to regulations, policies and recommendations such as the Goldacre review—is a must. Flexible and advanced data platforms are critical for successfully keeping pace.

Digital mental health tools

Digital mental health platforms, including teletherapy apps, mood trackers, meditation tools, and mental health chatbots, are gaining popularity as convenient and more accessible ways to access care for anxiety, depression, and other conditions. Integrating these tools into other areas of primary care will have an instrumental role in how we treat healthcare as a whole.

Fostering health equity

Making healthcare more accessible across the board is a no brainer. When preventive services like screenings, vaccines, and wellness programs are accessible and affordable, they help level the playing field and reduce health disparities. Telehealth, e-subscribing, remote services and easy-to-use digital tools are integral to supporting people’s specific needs.

Why work with Softwire?

If you looked at the typical types of medical studies before, in ophthalmology, you’d often see a study with 300 patients regarded as a large study. Now, it’s tens of thousands, or hundreds of thousands, or even millions of patients.  It wouldn’t have been possible to do even a fraction of the things that we’ve been able to achieve without the help of Softwire.
Pearse A Keane, Consultant Ophthalmologist at Moorfields Eye Hospital NHS Foundation Trust and Professor of Artificial Medical Intelligence at University College London
The Softwire team is really good. This is a very complicated field, and it can take years to learn the intricacies of HLA, the make-up of the genetic structure and the language to use. Softwire’s people picked it up so quickly, meaning we could have meaningful and productive conversations with them right from the start.
Sandra Frater, Head of Clinical Support at Anthony Nolan

Healthcare insights

Frameworks and Accreditation